Returns are Free
In ZedHouses, we want you to be delighted with your order. If you are not satisfied we will gladly accept returns and exchanges accompanied by the original receipt for a refund, minus shipping costs, or merchandise credit within 30 days of purchase. All refunds will be issued to the original form of payment. Please note that all our products is customised and they are one-of-a-kind, that is why returns will incur a 30 percent restocking fee
International Returns (Outside the UK)
Unfortunately, ZedHouses is unable to offer free shipping on returns and exchanges. Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.
Refunds made for returned/damaged/missing items can include the part of the original postage and packaging. If you return every item from your order within the set time you will be refunded your full P&P placed from the original order. If only some of the items are returned then part of your P&P will be refunded.
All customers are responsible to send items back to us if they do not suit their requirements this includes items that do not fit, not suitable, wrong item selected and incorrect sizing. Customers must cover the full postage cost to return items back to us which will be confirmed via email on receipt and processed accordingly. (Parcel must be sent back via post only- we do not accept returns in person to the warehouse. All parcels returned in person not via the postal service can be rejected/returned to sender/not processed). If an exchange is requested we will send the exchange item to them free of charge. A valid postage receipt must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used.
You may use the original packaging if you still have them. If not please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to unsecure packaging.
Full valid details must be placed within each returning package in order to be processed correctly. For example you must include a cover note stating your full name on your account, order number returned, the items from this order that are being returned and your address for any exchanges to be sent. Alternatively you can make a copy of your packing slip and highlight which items from this order you are returning and your request for a refund or exchange. Parcels can be held or rejected by the returns department and not processed if the parcels received cannot be identified by the details provided within the package. All returning request for a refund/exchange will be processed upon the receipt of your returning parcel/packet from which our processing times of returning parcels is between 3- 5 working days. We do not have any retail stores/outlets to purchase or return items to.
We do not accept returns in person- all returns made outside of the postal service will not be processed and will be rejected.
- To request a return, Please email us firstname.lastname@example.org
- Please indicate the item(s) condition and reason for your return.
- You will receive emails to update you on the status of your return request
- Once the request is accepted, Simply pack and send the items to our retun addres;
5 Kew Road, Parkshot House, TW92PR.
Once your return has been administered, please allow up two (2) weeks for processing. A refund will be reflected on your credit card statement within 5 business days.